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Date Posted:
Jul 21, 2021

Closing Date:
Sep 23, 2021

Job Status:
Full-Time Permanent

Industry:
Other

How to Apply:
career@parkbridge.com

5700 Blackwell Side Rd , Sarnia Ontario N7W1B7
career@parkbridge.com

Resort Manager

Parkbridge

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Job Description:

RESORT MANAGER – SPRING VALLEY RESORT, MOUNT FOREST, ON

Help us make memories! 

 

At Parkbridge, we build exceptional residential and resort destinations throughout Canada.  We are not just building real estate; we are building a sense of belonging, and communities to remember.

The Resort Manager will be responsible for the management of operations at Spring Valley Resort.

 

Our Resort Managers are responsible for operations, staffing, budgeting and planning at one of our picturesque RV and Campground properties.  They are ambassadors of the Parkbridge brand, and the heart of our communities.

 

This is a year-round position.  The major areas of responsibilities include: creating and managing the annual operating and capital improvements budgets, personnel management, resident relations, retailer relations, community enhancement, and other related property management duties. 

 

This position requires availability on all weekends and holidays during the summer months.  Except in cases of emergency, no weekend work is required in the winter months.

 

What’s in it for you:

 

  • A career opportunity with a national company that is on the leading edge of their industry
  • A benefit package which includes a cell phone, a pension plan, and many other perks
  • A chance to learn, and work in a unique and growing market, unlike any other
  • Enjoy the perks of going to work each day in a beautiful resort community

 

What people say about you:

 

You are a natural leader, who thrives on creating community in the workplace. You believe people are your greatest asset as a manager.  And you strive to help them improve. You have a keen interest in the financials of a business, and how profits are made. You think like an investor. You have high-standards for customer service, and believe that there is a solution for every problem. 

 

What you bring to the table:

 

You have solid management experience in the hospitality or hotel industry.

 

You have excellent interpersonal skills, and can communicate with people at all levels.  You are proficient in Word, Excel, and Outlook.  You understand the financials of a business, and have success in creating and managing budgets.

 

You thrive on change, and problem-solving, and love to be challenged.

What you will be doing:


Customer Relations

  • Train staff on how to effectively deliver exceptional customer service
  • Build solid brand recognition for the property based on delivery of service
  • Ensure safe and enjoyable environment for guests and employees
  • Weekly “walk the property” tours
  • Ensure customer complaints are dealt with quickly and in person
  • Work with functional areas including (HR, H&S, Finance, IT, etc.).

Personnel Management

  • Develop/mentor property staff
  • Build an effective team around the resort staff (R&M, Admin, etc.)
  • Hire, train and supervise staff as required
  • Ensure all staff members understand resort goals, standards and policies and comply with company policies and procedures
  • Schedule and monitor shift-coverage based on business needs

 

Resort Operations & Administration

  • Promote a business environment that is customer friendly
  • Be a positive role model for staff
  • Lead by example in a team-based work environment
  • “Think like an investor” by promoting a work environment that reinforces operational effectiveness and operation efficiency to assure continued profitability
  • Hire staff who will enhance the customer’s experience and the positive image of the resort
  • Support management and fully implement its policies and procedures
  • Regularly attend regional meetings
  • Promote and maintain a positive working relationship with all resort business partners
  • Handling all outgoing and incoming mail, courier packages and registered mail as required
  • Coding of invoices, expense claims, petty cash
  • Preparing, administering and monitoring excel spreadsheets for utilities tracking

 

Financial

  • Prepare annual resort budget
  • Coding of invoices, expense claims, petty cash
  • Ensure all financial transactions are properly recorded and tracked
  • Ensure employee timekeeping and payroll activities are properly executed
  • Produce all invoices for clients
  • Ensure information/reports provided to management are timely, accurate and on-target
  • Procure goods and services according to protocols established by management

 

Health and Safety

  • Ensure all resort activities are conducted in a safe and environmentally responsible manner
  • Ensure that all resort facilities are maintained in safe condition
  • Immediately notify management when resort operations are unsafe and/or beyond normal repair
  • Ensure all employees are aware of the resort’s safety procedures and are proficient in the use of its safety equipment

 

 

Who we are:

We believe that communities thrive when people come together for a shared purpose. This is central to how we work and interact with our homeowners, resort guests and valued employees. 

Parkbridge is Canada’s leading owner, operator and developer of residential and resort land lease communities.  We create thriving communities where Canadians can live and vacation with ease. 

 

Our land lease model is attractive because it allows people to own their home or vacation property without buying the land, creating a more affordable option.

With more than 1100 passionate employees across Canada, we are excited to continue growing our team while providing professional and rewarding career opportunities.

Parkbridge is guided by our C.A.R.E principles, which we strive to bring to life in our relationships with our residents, customers and our team.

  • Community: we are committed to one another and value each other’s contributions.

 

  • Authenticity: we are honest and fulfill our commitments.

 

  • Respect: we are empathetic, professional and treat others with dignity.

 

  • Excellence: we are proactive in our work and we exceed expectations.

 

Whether you live, vacation or work with Parkbridge, our goal is to make you feel safe, connected, engaged and supported.

 

Candidates from diverse groups are encouraged to apply. We are committed to fostering an inclusive, barrier free and accessible environment. If you have been contacted for an interview and require an accommodation to participate in the recruitment and selection process, please advise, and we will work with you to meet your needs.

 

Work Site Location:

Mount Forest

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