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Date Posted:
Sep 15, 2021

Closing Date:
Sep 30, 2021

Job Status:
Part-Time Permanent Permanent


$ 14.35 per hour

Hours per Week:
6-15 hours

How to Apply:
Please bring your resume to the Guest Services desk or forward your resume to: Ally Beda, Marketing Coordinator & Guest Services Supervisor Email:

1350 16th St East , Owen Sound ON N4K 6N7

Part-Time Guest Services Representative

Heritage Place Shopping Centre

Need help applying to this job? Call 519-371-9222 ext. 6. Not the right job for you? We'll help you find one that is.

Job Description:

Guest Services Representative

Part-Time – Days, Evenings and Weekend (Approx. 6-15 hrs per week)


  • On-going daily operation of the Guest Services Centre
  • Answering customer inquiries on the telephone and in-person
  • Directing all incoming telephone calls to the appropriate party
  • Lending out wheelchairs/strollers following sign out procedures
  • Wrapping gifts for customers
  • Handling customer comments, complaints and inquires
  • Handling mall pages for the property regarding security announcements and opening/closing announcements
  • Dispatch personnel from a portable radio system
  • Following proper procedures for opening & closing of the Customer Service Desk and all related paperwork
  • Any other duties assigned by Supervisor or Heritage Place Administrative Office


  • Previous experience in a retail or customer service preferred – Will Train
  • Computer literate and knowledge of Microsoft Office
  • Responsible, Punctual and Reliable
  • Able to work with minimum supervision
  • Have excellent interpersonal skills & be self-motivated
  • Have an out-going personality & ability to interact with people
  • Strong written and verbal communication skills
  • Proficient organizational skills and attention to detail
  • Ability to work in a team environment
  • Ability to adapt to different situations and work under pressure
  • Must be able to provide Clear Police Record Check

If you, or anyone that you know of, are interested in applying for this position,


Please bring your resume to the Guest Services desk or forward your resume to:

Stephanie Whalley, Property Manager


Work Site Location:

Owen Sound

Minimum Requirements / Work Experience:

Previous experience in a retail or customer service

Education Required:


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